Return & Refund Policy – ZovazoneBD

At ZovazoneBD, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Return

You may request a return if:

• You received the wrong product.

• The product is damaged or defective upon delivery.

• The product received is significantly different from what you ordered.

• There is a verified issue with the product.

2. Return Request Time

Customers must contact us within 48 hours of receiving the product to report any return-related issue.

To process your request, you may be asked to provide:

• Order number

• Product photos or videos

• A clear description of the issue

3. Return Conditions

To be eligible for a return, the product should:

• Be unused and unworn

• Have original tags and packaging, where applicable

• Be returned in its original condition

Products may not be accepted for return if they have been used, washed, damaged by the customer, or returned without a valid reason.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal use, clearance, or special promotional conditions. Any such restrictions will be mentioned on the relevant product page where applicable.

5. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund may be processed through an appropriate payment method based on the original payment method and applicable conditions.

6. Delivery Charges

Delivery charges may not be refundable unless the return is caused by our mistake, such as sending the wrong or defective product.

7. Exchange

If an exchange is available for the product, customers may request an exchange subject to stock availability and our applicable conditions.

8. Contact Us

For return, refund, or exchange requests, please contact ZovazoneBD customer support with your order details.